Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Orders are usually handled within 1 to 2 business days. Once your package is shipped, transit time varies between 3 to 7 business days, depending on your location. You will receive tracking information once your order is on the way.
Do you offer free shipping?
We offer free standard shipping on eligible orders. Any conditions or minimum requirements are shown at checkout.
Do you ship internationally?
No, we only ship within the United States.
Can I track my order?
Yes. After your order ships, you will receive a confirmation email with tracking details so you can follow your package until delivery.
Returns & Refunds
What is your return policy?
If an item arrives damaged, defective, or not as described, please contact us at info@alverraliving.com with your order number and clear photos. We will review and help with a replacement or refund if needed.
Can I return an item if I change my mind?
Yes, you can request a return within a set number of days after delivery (check our Returns & Refunds page for the exact timeframe). Returned items should be unused and in original condition.
When will I receive my refund?
Once we receive and inspect the returned item, refunds are processed quickly. Your bank or payment provider may take a few extra days to show the refunded amount.
Are there any restocking fees?
No. We do not charge restocking fees for returns that meet the return criteria.
Exchanges & Order Changes
Can I exchange an item?
Exchanges are possible by returning the original item and placing a new order for the replacement.
Can I cancel my order?
Orders can be cancelled before they are shipped. Once shipped, cancellation is not possible, but you can return the item after delivery.
Can I change my order after placing it?
Changes can only be made before shipment. Contact us as soon as possible to request updates.
Payments & Security
What payment methods do you accept?
We accept Mastercard, and Visa payment options available at checkout.
Is my payment information secure?
Yes. All transactions are protected using standard encryption and security protocols to keep your data safe.
Orders & Products
What if an item is out of stock?
Out-of-stock items are marked on the website. If available, you may be able to sign up for restock notifications on the product page.
Contact information
For more questions, please contact us:
Phone: +1 917 6953016
Email: info@alverraliving.com
Address: 4498 Main St, Buffalo, NY 14226, USA (Address available only for administrative correspondence and product returns.) No physical point of sale at this address.)
Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. Eastern Time
We aim to respond within 24 hours, during our business hours.