Shipping policy
1. Overview
This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at alverraliving.com (“Site”). By placing an order with Alverra Living ("we," "us," or “our”), you agree to the terms outlined below.
2. Order Processing
Once your payment is authorized and the order is confirmed, we begin processing your purchase.
Processing typically takes 1–2 business days (Monday to Friday), unless otherwise noted at checkout or during promotional periods.
Orders placed on weekends or holidays will begin processing on the next business day.
3. Shipping Locations & Restrictions
We ship across the U.S.; however, we do not ship internationally, and we don't ship to PO boxes.
4. Shipping Times
We are partnered with USPS to ensure that your order is handled securely and delivered promptly. The order cut-off time is 2:00 pm. Eastern Time
| Stage | Duration |
|---|---|
| Order Processing | 1–2 business days (Mon–Fri) |
| Shipping Transit | 3–7 business days (Mon–Fri) |
| Total Estimated Delivery | 4–9 business days |
5. Shipping Costs
Shipping is free on all orders within the US.
6. Order Tracking
Once your order is shipped, we will provide a tracking number via email.
You can track the status of your package using the carrier’s tracking system.
If you do not receive tracking information, please examine your spam/junk folder or contact support.
7. Delivery issues
Alverra Living is not responsible for delivery delays caused by:
- Shipping carriers
- Customs clearance
- Incorrect or incomplete address information
- Weather or unforeseen circumstances
If a package is returned to us due to an incorrect or incomplete address, you may be responsible for additional shipping charges to reship the order.
8. Lost or Damaged Orders
If your shipment is lost or arrives damaged:
-
Please reach out to us at info@alverraliving.com with your order number and details at your earliest
-
Please provide photos if the package or contents are damaged.
We will work with the carrier to investigate and help resolve the issue.
9. Contact Information
For questions about shipping, delivery status, or assistance:
Phone: +1 917 6953016
Email: info@alverraliving.com
Address: 4498 Main St, Buffalo, NY 14226, USA (Address available only for administrative correspondence and product returns.) No physical point of sale at this address.)
Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. Eastern Time
We aim to respond within 24 hours, during our business hours.