Refund policy
1. Overview
At Alverra Living ("we," "us," “our”), we want you to be satisfied with your purchase. This Refund Policy explains how returns, refunds, and exchanges are handled for orders placed on alverraliving.com (the “Site”).
By placing an order with us, you agree to the terms outlined in this policy.
2. Return Eligibility
You may request a return within 30 days of the delivery date.
To be eligible for a refund or exchange:
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The item must be unused, undamaged, and in its original packaging.
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All tags, labels, and accessories must be included.
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The item must be in a condition suitable for resale.
Returns that do not meet these requirements may be rejected or subject to partial refund.
3. How to Start a Return
To begin the return process, please email us at
Include your order number, reason for return, and photos if applicable. We will review your request and provide instructions for return shipping.
Return shipping is generally the responsibility of the customer, unless the item is defective or we sent the incorrect product.
4. Return Shipping Costs
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Customers are responsible for return shipping costs in most cases.
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If your item is faulty, damaged in transit, or incorrect, we will cover return shipping costs or reimburse reasonable return fees upon request.
5. Refund Processing
Once your return is received and inspected by our team:
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We will notify you of the refund status.
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If approved, we issue a refund to the original payment method.
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Refunds are typically processed within 30 days of receipt.
Please allow additional time for your bank or card issuer to reflect the credit.
6. Exchanges
At this time, exchanges are handled as a return + repurchase:
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Return the original item for a refund.
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Place a new order for the replacement item.
7. Non-Returnable Items
Certain products may not be eligible for return, including but not limited to:
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Gift cards
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Final sale and clearance items
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Products that show signs of wear, damage, or misuse
If you are unsure whether an item qualifies for return, please contact customer support.
8. Damaged or Defective Items
If your purchase arrives damaged or defective:
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Contact us immediately at info@alverraliving.com.
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Provide your order number and photos of the damage.
We will review the information and offer a replacement, refund, or alternative resolution.
9. Cancellation Policy
Orders can be cancelled before they are shipped.
To attempt a cancellation, contact us as soon as possible at info@alverraliving.com with your order number.
If an order has already shipped, it must be returned in accordance with this policy.
10. Partial Refunds
In certain circumstances, partial refunds may be issued, such as the following:
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Items not in original condition
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Items returned later than the allowed return period
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Missing parts or packaging
11. Restocking fee
We do not charge any restocking fees on returned items. When you return an eligible product, you receive a full refund of the purchase price.
12. Contact Information
If you have questions about returns, refunds, or eligibility, please reach out
Phone: +1 917 6953016
Email: info@alverraliving.com
Address: 4498 Main St, Buffalo, NY 14226, USA (Address available only for administrative correspondence and product returns.) No physical point of sale at this address.)
Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. Eastern Time
We aim to respond within 24 hours, during our business hours.