Privacy policy

1. Introduction

Alverra Living ("we," "our," or “us”) operates the online store at alverraliving.com (“Site”). We are committed to protecting your privacy and safeguarding your personal information.

By accessing or using our Site, including browsing or making a purchase, you agree to the terms of this Privacy Policy and consent to the practices described herein.

2. What Information We Collect

We collect personal information that you provide directly, automatically through your use of our site, or from third-party partners. This information may include:

a. Personal & Contact Information

Name
Email address
Shipping and billing addresses
Phone number

b. Order & Transaction Details

Products purchased or returned
Payment references and purchase amounts
(Note: full payment card details are handled securely by payment processors and are not stored on our servers.)

c. Account Data

d. Technical & Usage Information

IP address
Browser type
Device and operating system
Pages viewed, interactions and other analytics data

e. Communication Records

Messages exchanged with our support team

This information is collected to operate the Site and provide the services you request.

3. How We Collect Your Data

We collect data through:

Direct interactions: when you create an account, place an order, subscribe to updates, or contact customer support
Automatic tracking: via cookies, pixels, and similar technologies while you use the Site
Third-party partners: including payment processors, shipping partners, hosting platforms, analytics tools, and marketing services

4. How We Use Your Information

Your personal data is used for the following purposes:

Order processing & delivery
Payment processing & fraud prevention
Customer support and communications
Improving and analyzing site performance
Marketing notifications and promotions (with opt-out options)
Legal compliance and tax obligations

5. Cookies and Tracking Technologies

We use cookies and similar tracking tools to:

Enable essential Site functionality
Save your preferences
Analyze site usage and performance
Deliver customised marketing communications

You can manage or disable cookies via your browser settings, but this may affect how certain features work.

6. Sharing Your Information

We may share your personal data when necessary with:

Service Providers: such as payment processors and order fulfilment partners
Analytics & Marketing Platforms: to improve and support our services
Legal Advisors or Authorities: when required by law
Business Transfers: if the business is sold, merged, or reorganised

We do not sell your personal data to third parties.

7. International Data Transfers

Your information may be processed or stored by service providers outside your country. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

8. Data Retention

We retain personal data only as long as necessary for the purposes described, including:

Transaction records
Active account information
Support communications
Marketing preferences

Retention periods may vary depending on legal or tax requirements.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to

Access or obtain a copy of your personal data
Request correction or deletion of your data
Restrict or object to processing
Withdraw consent where processing was consent-based

To exercise these rights, please contact us at the address below.

10. Children’s Privacy

Our site is not intended for individuals under the age of 13, and we do not knowingly collect information from children. If you believe data from a minor has been collected, please contact us to request removal.

11. Third-Party Platforms

Our Site may use third-party platforms and tools (e.g., Shopify, analytics partners, and marketing services). These services have their own privacy policies, and we recommend reviewing them to understand how they handle data.

12. Policy Updates

We may update this Privacy Policy from time to time. The most recent version will always be posted on this page with the effective date. Your continued use of the Site constitutes acceptance of any changes.

13. Contact Information

Phone: +1 917 6953016

Email: info@alverraliving.com

Address: 4498 Main St, Buffalo, NY 14226, USA (Address available only for administrative correspondence and product returns.) No physical point of sale at this address.)

Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. Eastern Time

We aim to respond within 24 hours, during our business hours.