Terms of service
1. Introduction
Welcome to Alverra Living. These Terms of Service (“Terms”) apply to your use of our website and all related services, content, and purchases (collectively, the “Site”).
By accessing the Site or placing an order, you acknowledge that you have read, understood, and agreed to these Terms and our Privacy Policy. If you do not agree, please discontinue use of the Site.
2. Age Requirement and User Responsibilities
You must be at least 18 years old to make a purchase.
You agree to provide accurate and up-to-date information when placing orders or contacting us. Any misuse of the Site or violation of these Terms may result in restricted access or termination.
3. Account Use
Some features may require account creation. You are responsible for safeguarding your login credentials and all activities performed under your account.
Accounts are for personal use only and may not be shared, transferred, or sold. We are not responsible for unauthorized access caused by failure to protect your credentials.
4. Orders and Payments
All purchases are subject to availability and acceptance. We reserve the right to refuse, cancel, or limit orders at our discretion, including those suspected of fraud or misuse.
Prices shown at checkout may change without notice. By completing an order, you authorize us to charge your selected payment method for the full amount, including shipping and applicable taxes.
5. Product Details
Products may be available exclusively online and in limited quantities. We may update descriptions, pricing, or availability or discontinue products at any time.
While we strive for accuracy, we cannot guarantee that product colors or appearances displayed on your screen will perfectly match the actual item.
6. Shipping
Orders are fulfilled through third-party carriers. Delivery estimates are provided for reference only and are not guaranteed.
We are not responsible for delays caused by carriers, customs, incorrect address details, or events beyond our control.
7. Returns and Refunds
You may request a return within 14 days of delivery. Items must be unused, undamaged, and in original packaging.
Customers are responsible for return shipping unless the item is defective or incorrect.
Refunds are issued within 14 days after returned items are received and inspected.
8. Damaged or Faulty Items
If your order arrives damaged or defective, please contact us promptly with details and supporting evidence. We will assess the situation and provide an appropriate solution, such as a replacement or refund.
9. Third-Party Tools and Services
Our Site may provide access to third-party tools or integrations offered “as is.” We do not control these services and are not responsible for issues arising from their use.
10. External Websites
Links to external websites may appear on the Site for convenience. We do not endorse or assume responsibility for third-party content or services.
11. User Content
Any reviews, feedback, or submissions you provide may be used by us without restriction. By submitting content, you grant a perpetual, royalty-free license to use, reproduce, and distribute it.
We are not required to keep submissions confidential or provide compensation.
12. Acceptable Use
You agree not to use the Site to:
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violate laws or regulations
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infringe intellectual property
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provide false information
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harass or harm others
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distribute malware
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collect data without consent
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interfere with Site security
Violations may result in immediate termination of access.
13. Accuracy of Information
Occasionally, errors related to pricing, promotions, or availability may occur. We reserve the right to correct such errors at any time without prior notice.
14. Disclaimer
All services and products are provided “as is” and “as available.”
We make no guarantees regarding merchantability, fitness for purpose, or non-infringement. Use of the Site is at your own risk.
15. Limitation of Liability
To the fullest extent permitted by law, Alverra Living is not liable for indirect, incidental, or consequential damages, including lost profits or data.
16. Indemnification
You agree to indemnify and hold us harmless from any claims arising from your breach of these Terms or misuse of the Site.
17. Termination
We may suspend or terminate access at any time if these Terms are violated. Obligations incurred prior to termination remain in effect.
18. Severability
If any provision is deemed unenforceable, the remaining sections shall remain valid.
19. Governing Law
These Terms are governed by United States law, without regard to conflict-of-law principles.
20. Updates to Terms
We may revise these Terms at any time. Continued use of the Site indicates acceptance of the updated version.
21. Contact Information
Phone: +1 917 6953016
Email: info@alverraliving.com
Address: 4498 Main St, Buffalo, NY 14226, USA (Address available only for administrative correspondence and product returns.) No physical point of sale at this address.)
Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. Eastern Time
We aim to respond within 24 hours, during our business hours.